18 Jul TDW Live#8 seminar
TDW Live#8 seminar will address Support Engineering, ILS if you prefer, in depth, we have a wide range of expert speakers and challenging topics in our agenda.
The seminar will be held at Congresbury, Bristol on the 13th, 14th and 15th of November 2018. More details can be found here: https://tdw-live.com/.
The theme is “Back to Process”, essentially the argument is that if we want better outputs, better Support Solutions we need to implement better processes, more innovative or maybe new processes.
We have a number of exiting topics presented by experts in their field. As a taster; we have Nikki Heath who will be discussing how human behaviour and personality can impact maintenance performance; stressing the importance of really knowing your target audience.
Maintenance errors can be at best irritating, at worst catastrophic; but in every case they result in avoidable expense. When designing training for maintenance, it often seems that the maintainer is treated as a bio-mechanical object rather than a complex human entity who is sometimes asked to perform increasingly sophisticated tasks, sometimes increasingly mundane tasks. They may be time constrained and working in challenging conditions, or in an un-stimulating and uninspiring environment. Consider, what is the impact of boredom, motivation or fatigue on the time it takes to achieve a correct fault diagnosis or on the No Fault Found rate [NFF]?
Traditional Target Audience Descriptions [TADs] address anthropometrics, core skills, knowledge etc. However, different people react to situations in different ways, do jobs for different reasons and are motivated by different things – people who join the military often self-select into REME, and similar maintenance roles, because they are certain type of individuals who have a certain type of approach. If you want a job done to a good standard, consistently and in a timely fashion then you need a motivated, engaged person as much as you need a skilled one.
Training design does not look at why people may be doing the job or how their personality may impact on that job; motivation and attitude are often overlooked. Training often does not reflecting the real world challenges that they will experience in practice.
Nikki’s presentation will consider what additional information could be taken into consideration when designing maintenance processes and equipment and how this could be incorporated into maintenance training to make it come alive for the individuals, make skill transfer stick, reduce skill fade, keep performance fresh and the maintainer reliable.
Nikki is a human performance expert, who has worked in the defence, aviation and sport sectors for 23 years. She combines knowledge drawn from the Human Factors, Cognitive and Behavioural Psychology domains in order to drive improvements in human performance in routine, complex and dynamic environments.